Returns & refunds
General policy
Garment doesn't fit? We offer a 30-day refund policy for all unworn, unwashed items in its original condition and with its tag in place. Excluding items purchased in the SALE section and garments with a promotion of 30% or more, as well as all our stockings (see restriction section below). Damaged or stained garments cannot be refunded. The request for return must be made within 30 days of purchase, after this period, you will not be able to make your return online.
We process returns once a week. We must allow a period of ''decontamination'' before handling the returns, due to the Covid. It may take up to two weeks from receipt to processing.
In the event that you place more than one order in a day, we cannot match your orders and the $9.99 shipping cost per order will not be refunded.
Guarantee of quality
The longevity of our products is important to us! If, by chance, a breakage should occur within an unusual period of time during regular use, we will be happy to repair or exchange the damaged product. To make a warranty claim, you must contact customer service at client@boutiqueksl.com, indicating the name of the product, your order number and you must attach photos showing the breakage. A member of our team will contact you to tell you what to do if your warranty is accepted.
How do I return?
Initiate a return online and get a pre-paid return label. A $10 return fee is applicable and is deducted from your refund for each order number and shipment.
When preparing your return package, you can enclose multiple orders in the same envelope or box, making sure to indicate all order numbers in your return. Even if multiple orders are included in the same shipment, the administrative fee of $10 per order number will be deducted from your refund.
Scenario of .
1 order number, 1 return request = $10 administrative fee
1 order number, 2 return requests and 2 separate shipments = $20 administrative fee
3 order numbers, 3 return requests and 1 shipment = $30 administrative fee
and so on, for additional questions do not hesitate to contact our team at client@boutiqueksl.com.
INITIATE A RETURN
Method of refund
Refunds are made via the method of payment used (credit card, gift card etc.)
If your order was paid by several payment methods; credit card and KSL gift card, the system will refund the amount according to the proportions of each payment method. It is therefore important to keep the number of your gift card for as long as possible.
For a refund with Sezzle, you can consult the policy specific to the program.
Refund timeframe
Once a return is completed by our team, please allow 3-5 business days for the refund to appear on your credit card statement; this processing time is handled by your financial institution and not by KSL.
Exchanges
Due to the high volume of orders, exchanges are not permitted. If you wish to purchase a new size, you must initiate a return (see above) to obtain a refund for the garment that does not fit. You must then proceed with a new purchase.
Please note that promotions or discounts that were active at the time of the initial transaction cannot be applied to the new purchase if they are no longer in effect on the boutiqueksl.com website.
Restrictions
Clearance section, last chance
All items with a price ending in .99 as well as items in the clearance, last chance section are final sales. No exchanges or refunds will be accepted on clearance items.
Ephemeral Promotions
All items purchased during a special event, a time-limited promotion, 20% or less, are refundable at the purchased price minus the administrative fees listed in our policy above. No exchanges are possible, see the steps in our return policy for more information. All promotions of 30% and more are final sales.
Underwear and swimwear
For hygienic reasons, underwear and swimwear must be tried on with personal underwear. All garments with a protective strip on the inside cannot be refunded if the sticker is no longer in place.
Ksl stockings
For hygienic reasons, socks cannot be returned.
Returns and rewards program
Certain conditions apply when refunding an item for which a discount has been applied in connection with the rewards program. In the event that points were used to make the original purchase, they cannot be considered for refund and are lost; the points do not go back into the Rewards Account. You must earn again to get more.
Have a question?
For more information, please contact us.